Legal

Privacy Policy

Your privacy matters to us. This policy explains how Silk Route Logistics collects, uses, and protects your information.

Last Updated: February 1, 2026

1. Information We Collect

Silk Route Logistics Inc. ("SRL," "we," "our," or "us") collects information to provide and improve our freight brokerage services. We may collect the following types of information:

Personal Information

  • Name, email address, phone number, and business address
  • Company name, MC number, DOT number, and other carrier credentials
  • Payment and billing information (bank details, credit card numbers)
  • Driver's license and insurance documentation

Operational Information

  • Shipment details including origin, destination, commodity type, and weight
  • GPS and location data related to shipment tracking
  • Communication records including emails, phone calls, and chat messages
  • Load history and transaction records

Technical Information

  • IP address, browser type, and device information
  • Website usage data and analytics
  • Cookies and similar tracking technologies

2. How We Use Information

We use collected information for the following purposes:

  • Service Delivery: To match shippers with carriers, arrange transportation, and manage logistics operations
  • Account Management: To create and maintain your account, verify credentials, and process payments
  • Communication: To provide shipment updates, operational notifications, and respond to inquiries
  • Compliance: To comply with FMCSA regulations, verify carrier authority, and maintain required records
  • Improvement: To analyze usage patterns and improve our platform, services, and user experience
  • Safety: To verify carrier safety ratings, insurance coverage, and regulatory compliance
  • Marketing: To send relevant industry updates and service information, with your consent where required

3. Data Security

We implement industry-standard security measures to protect your information, including:

  • SSL/TLS encryption for all data transmitted through our platform
  • Encrypted storage of sensitive financial and personal data
  • Role-based access controls limiting data access to authorized personnel
  • Regular security audits and vulnerability assessments
  • Secure data centers with physical and logical access controls

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

4. Cookies

Our website uses cookies and similar technologies to enhance your experience. These include:

  • Essential Cookies: Required for platform functionality, authentication, and security
  • Analytics Cookies: Help us understand how visitors interact with our website to improve performance
  • Preference Cookies: Remember your settings and preferences for future visits

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

5. Third-Party Services

We may share information with trusted third parties to facilitate our services:

  • Payment Processors: To process payments and facilitate quick pay programs
  • Compliance Services: FMCSA, SAFER, and other regulatory verification services
  • Analytics Providers: To analyze platform usage and performance
  • Cloud Infrastructure: Secure hosting and data storage providers
  • Communication Tools: Email, SMS, and notification services

We require all third-party providers to maintain appropriate security standards and limit their use of your data to the services they provide on our behalf.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

  • Active account data is retained for the duration of your business relationship with SRL
  • Transaction records are retained for a minimum of seven (7) years for tax and regulatory compliance
  • Communication records are retained for three (3) years after the last interaction
  • Analytics data is aggregated and anonymized after twelve (12) months

Upon account closure, we will delete or anonymize your data within 90 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Portability: Request your data in a structured, machine-readable format
  • Restriction: Request that we limit processing of your data in certain circumstances

To exercise any of these rights, please contact us using the information below.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Silk Route Logistics Inc.
Kalamazoo, MI
Phone: (269) 220-6760
Email: [email protected]

We will respond to all privacy-related inquiries within 30 days.