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Let's Talk Freight

Whether you need a quote, want to join our carrier network, or have a question — we're here to help.

Get in Touch

Headquarters

Silk Route Logistics Inc.
261 E Kalamazoo Ave, Suite 200
Kalamazoo, MI 49007

Phone

General: (269) 220-6760
Carrier Support: (269) 220-6760
After-Hours: (269) 220-6760

Email

General: [email protected]
Shipper Inquiries: [email protected]
Carrier Onboarding: [email protected]

Hours

Operations: 24/7/365 Live Now
Business Office: Mon–Fri, 8 AM – 6 PM ET

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Find Us

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For Shippers

Get a competitive freight quote in minutes from our team of logistics experts.

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For Carriers

Join our carrier network and access consistent freight, quick pay, and dedicated support.

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Track a Shipment

Real-time visibility on your freight with milestone updates and ETA tracking.

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Frequently Asked Questions

Quick answers to common questions about working with Silk Route Logistics.

We provide quotes within 15 minutes during business hours. For urgent or time-critical shipments, call our operations team directly at (269) 220-6760 for immediate assistance.
We provide freight brokerage services across all 48 contiguous US states, with cross-border capabilities into Canada and Mexico. Our strongest lanes connect major freight corridors including Kalamazoo–LA, Dallas–Atlanta, and NYC–Miami.
Visit our Carriers page and click "Start Your Application." You'll need active FMCSA operating authority, valid insurance ($1M auto liability, $100K cargo), and a clean safety record. Owner-operators and fleet carriers welcome.
Standard payment is Net 30. Through our Caravan Carrier Program, carriers can unlock faster payment: Silver tier gets 15-day terms, Gold gets 7-day, and Platinum carriers receive 2-day quick pay at no additional cost.
Yes, we have certified carriers for hazmat, oversized, overweight, and other specialized freight including temperature-controlled and high-value loads. Contact us for a custom quote tailored to your specific requirements.
Use our Tracking page with your PRO number or load reference. Shippers also receive automated email updates at pickup, during transit (twice daily), and at delivery, including proof of delivery notification.